Clear answers before you rent.

The minimum rental period is 3 days.

The renter and any authorised driver must be at least 21 years old and hold a valid driver’s licence.

Only authorised drivers may drive the vehicle. Additional drivers must be approved and recorded on the rental agreement. Unauthorised drivers are prohibited.

Rentals are based on a 24-hour rental clock from the time of collection. The vehicle should be returned by the agreed time on the return date.

Yes. Our quoted rental rates include vehicle insurance cover. Each vehicle has a specific Insurance Liability amount, which is confirmed before the rental and recorded on the rental agreement. Cover remains subject to the rental agreement, its terms and exclusions.

The Insurance Liability is the renter’s financial responsibility for covered loss or damage to the vehicle, subject to the signed rental agreement. The exact amount differs by vehicle and is shown clearly on your quote and rental agreement.

Daily rentals generally include 200 km per day. Monthly rentals generally include 3,000 km per 30 days. Your quote will confirm the exact kilometre allowance for your booking.

An excess-kilometre charge applies. The rate differs by vehicle and is confirmed on the quote and rental agreement.

Yes. Monthly pricing is designed for longer rentals and is not simply the daily rate multiplied by 30. Standard monthly rentals generally include 3,000 km per 30 days.

Yes. Airport delivery and collection can be arranged. Normal working-hours airport service is R250 per direction. After-hours airport service is R350 per direction by appointment.

Yes, airport collection at the end of the rental can be arranged. The applicable airport service fee is charged per direction.

Delivery and collection can be arranged depending on location. The applicable fee is confirmed when the booking is quoted.

Yes. Child seats can be requested subject to availability. Please mention this when enquiring so we can confirm the option with your booking.

We operate a strict Full-to-Full fuel policy. Vehicles are supplied with a full tank and must be returned with a full tank. If a vehicle is returned without a full tank, the customer is charged the actual cost of the required fuel plus a R60 service fee.

No. Smoking is not permitted in ECR vehicles. A R250 smoking fine applies.

A R200 administration fee is charged for each traffic fine received, in addition to the value of the fine.

Contact Exclusive Car Rentals immediately. Accidents, theft or vandalism must be reported to ECR within 24 hours, and theft or vandalism should also be reported to the police as soon as discovered.

No. The current rental terms do not permit the vehicle to be operated outside South Africa.

The vehicle must be used safely and prudently. Damage or loss directly resulting from unpaved-road or unsuitable driving conditions may be the renter’s responsibility under the rental agreement.

Extensions can be arranged subject to vehicle availability and payment arrangements. Contact ECR before the original return date.

If you return the vehicle earlier than the agreed return date, a fee equal to one day’s rental will be deducted, in accordance with our rental terms.

If the vehicle is not returned by the agreed end date, the current terms provide for collection of the vehicle and a R500 overdue rental administration fee.